PERAN KEPALA TENAGA ADMINISTRASI SEKOLAH DALAM EFEKTIFITAS LAYANAN ADMINISTRASI DI SMK KECAMATAN KALIREJO

Abstract

This study aims to analyze the role of the head of school administrative staff in the effectiveness of administrative services at SMK Kalirejo District. The main focus lies on four managerial aspects, planning, organizing, implementing, and evaluating administration. The research approach used is descriptive qualitative with a case study method. Data collection techniques include observation, interviews, and documentation. The results of the study indicate that the head of administrative staff has an important contribution in managing administrative services, but is still faced with obstacles such as limited human resources, low utilization of technology, and less than optimal training. These findings indicate the need to strengthen the managerial role of the head of administration through training and a structured coordination system.