MANAJEMEN TATA USAHA DALAM MENINGKATKAN KUALITAS LAYANAN ADMINISTRASI DI SD N 34 KRUI T.A 2022/2023

Abstract

This thesis research is motivated by the declining quality of services caused by a lack of attention, which, if ignored, could lead to a decrease in students’/customers’ trust in an institution. This study uses a qualitative approach with a descriptive research design. The results of the study include: (1) The administrative planning to improve the quality of administrative services at SD N 34 Krui Kediri involves the recruitment of competent administrative staff, the provision of supporting infrastructure, and a clear division of tasks within the administrative office. (2) The implementation of administrative management to enhance the quality of services includes providing services related to tuition payments, the Indonesia Smart Program (PIP), merit-based scholarships, and student data management. The head of administration supervises staff performance, provides motivation, and ensures the division of tasks among staff members. (3) Common obstacles encountered in providing administrative services usually relate to student data that has not been validated. The proposed solution is to instill discipline in students to submit data on time so that data can be validated. Other solutions for supervision issues include using performance logbooks, fingerprint attendance systems, and regular meetings or direct face-to-face discussions between the head of administration and the staff.